Last Updated on August 29, 2017

Please carefully read the following information when making your reservations as it explains how reservations are handled when received, confirmed and refunded in case of cancellations due to ships not arriving in port or inclement weather.

We think the explanation of these terms will help you understand that these policies were made in order to be fair to all participants.

Any questions you may have prior to reserving your tour may be sent to us by e-mail.

Falmouth Jamaica Excursions will not assume responsibility for incorrect email addresses, dates, times, or any other incorrect information provided to us by the purchaser. All reservations for tours are reserved “as is” at the times stated and on the dates requested by “Clients using” our website. We will not be held responsible for omissions stated by the purchaser.

If you don’t receive a reply or confirmation to submitted request(s) this may be due to an incorrect e-mail address(s) entered on our request/confirmation(s).

Falmouth Jamaica Excursions will not be responsible for the late arrival of the purchaser to the reserved tour or loss of personal effects.

Falmouth Jamaica Excursions will not be held responsible for death, injuries, loss of personal effects, or late arrivals of clients to the reserved tour.

Falmouth Jamaica Excursions will reply to the email address provided by the purchaser on a secure reservation form after receiving an availability request from a purchaser, provided there is availability. Tour(s) availability sent from “users” of Tours In Ocho Rios website do not constitute a confirmed booking.

Availability request sent by users of Falmouth Jamaica Excursions website must state the number of persons (Adults & Children), dates, the name of Ship and type of tours.

A valid Credit Card is needed to confirm any reservation on our reservation system. Availability is communicated as current availability.

Your credit card will be processed automatically for the tour deposit as soon as we receive it to guarantee and reserve your seating space. All reservations must be confirmed.

You will receive an email confirmation from Falmouth Jamaica Excursions within twenty-four (24) hours (unless noted otherwise).

Your confirmation states the group leader’s name the name of the tour, deposit paid for the tour, the number of passengers, amount due to operator at time of Tour , relevant tour information, detailed directions for pick up, contact information for representatives from Falmouth Jamaica Excursions and request that you print a copy.

A printed confirmation sent by Falmouth Jamaica Excursions MUST be presented to the Tour Operator(s) at the time of tour.

Falmouth Jamaica Excursions will honor cancellations given three days prior to your reservation. These must be submitted in writing by replying to the e-mail confirmation sent to purchaser(s) e-mail address. Any cancellations caused by “illness” at the time of Tour will require a medical certificate from your Ship’s Doctor and can be presented at the time of tour by group member(s) or faxed to our office in which case you will not be charged full tour charges.

Deposits are kept on credit up to one year and may be used for a future reservation.

Deposits are refundable under the following conditions:

  1. Cruise Ship cannot come into the Ports of Ocho Rios, Falmouth or Montego Bay due to inclement weather
  2. The operator cancels the Tour or if the Tour cannot take place due to inclement weather.

The operator(s) of the Tour reserves the right to determine when cancellation of an Tour is necessary. If the tour is cancelled by the Tour Operator or due to inclement weather, you will receive a cancellation advice from Falmouth Jamaica Excursions and you must respond within ten days to obtain full deposit refund.
The refund will be credited to the Credit Card used to reserve the Tour.

Please Note!!

Cancellations of tours by Cruise liners do not necessarily mean that our Tours of the same type are cancelled. After disembarkation, proceed to the meeting area at the Port and our guides will advise you if the Tour Operator has cancelled. If your Ship arrives early or late, all passengers must make their way to the meeting area irrespective of the time stated in the reservation or call the Falmouth Jamaica Excursions Representative at the contact numbers provided in your confirmation.